Privacy Policy

Introduction

xe66 ("we", "us", "our") is committed to protecting the privacy and personal data of every user who registers, deposits, and plays on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By accessing and using xe66, you acknowledge that you have read and understood this policy in its entirety.

This policy applies to all users of the xe66 platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We operate under a strict data-handling framework designed to keep your information secure and your experience transparent. Our platform is strictly for adults aged 21 and above.

1. Information We Collect

When you register an account with xe66 or interact with our services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport details for age and identity verification (players must be 21+).
• Contact information: email address, mobile phone number, and city or district of residence within Bangladesh (e.g., Dhaka, Sylhet, Chittagong).
• Financial information: transaction history, deposit and withdrawal records, and mobile financial service account references (bKash, Nagad, Rocket, Upay) used to process payments.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and referral source.
• Gameplay data: betting activity, game history, bonus usage, session duration, and responsible gaming tool selections.

In certain circumstances, we may also collect information you voluntarily provide when contacting our customer support team, submitting feedback, or participating in promotional events.

2. How We Use Your Information

xe66 uses collected data strictly for the following purposes, each supported by a legitimate legal basis:

• Account creation and verification: to confirm your identity, validate your age (21+ requirement), and set up your player profile securely.
• Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to credit bonuses to your account.
• Customer support: to respond to your queries, investigate complaints, and resolve disputes in a timely and fair manner.
• Platform security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities on xe66.
• Responsible gaming compliance: to monitor gameplay patterns and offer self-exclusion, deposit limits, and time-out tools in line with responsible gaming best practices.
• Service improvement and analytics: to understand how players interact with games, promotions, and features so we can improve the xe66 experience over time.

3. Payment Data and Financial Information

xe66 supports a range of local and digital payment methods popular with Bangladeshi players, including bKash, Nagad, Rocket, and Upay, alongside international options such as Visa and Mastercard. When you make a deposit or request a withdrawal, our payment processing partners handle the transaction on our behalf. We do not store full card numbers, mobile financial service PINs, or bank account passwords on our servers.

Transaction references and amounts are retained as part of your account history to comply with record-keeping obligations, resolve disputes, and support responsible gaming monitoring. All financial data is stored using encrypted database protocols and is accessible only to authorised xe66 staff with a verified operational need.

4. Data Sharing and Disclosure

xe66 does not sell, rent, or trade your personal data with any third party for commercial gain. We may, however, share your information in the following limited circumstances:

• Service providers: trusted technology vendors, payment processors (including bKash gateway partners), KYC verification services, and fraud detection providers who assist us in operating xe66 securely and efficiently.
• Legal and regulatory obligations: when required by applicable law, court order, or a lawful request from a competent authority, we will disclose relevant data as required.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of xe66's business assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.
• Responsible gaming partners: anonymised or aggregated data may be shared with responsible gaming research bodies to improve player protection initiatives industry-wide.

When we engage third-party service providers, they are contractually bound to handle your personal data only for the specified purpose, under strict confidentiality obligations consistent with this Privacy Policy.

5. Cookies and Tracking Technologies

xe66 uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. The types of cookies we deploy include:

• Essential cookies: required for core platform functionality, including session management, login authentication, and secure navigation. These cookies cannot be disabled without breaking the service.
• Performance cookies: collect anonymised data about how users navigate xe66 (pages visited, time on site, error rates) to help us identify and fix technical issues.
• Preference cookies: remember your language selection, display preferences, and game history so that your session feels consistent each time you return to xe66.

You may manage or remove non-essential cookies at any time through your mobile browser settings. Note that disabling essential cookies may affect your ability to log in and use certain features of xe66. We do not use cookies to serve third-party advertising or track your activity outside of the xe66 platform.

6. Data Retention

xe66 retains your personal data only for as long as it is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable legal, regulatory, or accounting obligations. In practice, this means:

Active account data is retained for the duration of your account's existence. If you close your xe66 account, we will retain transaction records and identity documents for a minimum of five years in line with standard financial record-keeping practice. After the applicable retention period expires, your data is securely deleted or irreversibly anonymised.

7. Security of Your Personal Data

xe66 implements a layered security architecture to protect your personal data from unauthorised access, accidental loss, or destruction. Our technical measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage for sensitive account and financial data, two-factor authentication options for account access, continuous monitoring for suspicious login attempts and unusual transaction patterns, and regular internal security reviews of our data handling processes.

While we take every reasonable precaution, no digital system can guarantee absolute security. In the unlikely event of a data breach that presents a material risk to your rights, xe66 will notify affected users without undue delay and take immediate steps to contain and remediate the incident.

8. Your Rights Over Your Personal Data

xe66 respects your data rights. Subject to applicable law and our operational requirements, you have the right to:

• Access: request a copy of the personal data xe66 holds about you, free of charge.
• Correction: ask us to update or correct anyinaccurate or incomplete personal information we hold.
• Deletion: request erasure of your personal data where there is no compelling legal reason for xe66 to continue processing it.
• Restriction: request that we temporarily suspend processing your data in certain circumstances (e.g., while a dispute is resolved).
• Portability: receive your data in a structured, machine-readable format for transfer to another service provider, where technically feasible.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request to protect your data from unauthorised access.

9. Children and Age Restrictions

xe66 is strictly an adult-only gambling platform. No person under the age of 21 may register an account, deposit funds, or place bets on xe66. We actively verify age and identity during the registration process, and any accounts found to belong to individuals under 21 will be immediately suspended, with deposits returned minus any winnings or bonuses claimed.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites. xe66 does not knowingly collect or process personal data from anyone under 21. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately.

10. Third-Party Links

xe66 may occasionally contain links to third-party websites or services, such as game providers or payment gateways. This Privacy Policy applies only to xe66. When you click on a third-party link, you are subject to that entity's own privacy practices. We encourage you to review the privacy policy of any third-party site before providing personal information. xe66 is not responsible for the data handling practices of external websites.

11. Changes to This Privacy Policy

xe66 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. The 'Last Updated' date at the top of this page shows when the policy was most recently revised. Material changes will be communicated to active players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of xe66 after any changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how xe66 handles your personal data, please reach out to our dedicated support team. We are committed to resolving privacy concerns promptly and transparently.

Email: [email protected] — Address: xe66 Privacy Office, Dhaka, Bangladesh — We aim to respond to all enquiries within 48 hours during business days.